Terms of Service

Effective date: April 7, 2026 · Last updated: April 7, 2026

Overview

These Terms of Service govern your use of Seismograph, a managed SRE platform operated by Seismograph AI ("Seismograph," "we," "us"). By engaging Seismograph's services, you agree to these terms.

Please read these terms carefully. If you do not agree, do not use the service.

1. The Service

Seismograph provides:

✓Continuous monitoring of your declared infrastructure endpoints
✓AI-powered incident diagnosis and dependency correlation
✓Alert delivery via Slack and other configured channels
✓Deploy correlation via GitHub webhook integration
✓Hourly health snapshots and reporting

The service is provided as a managed platform. You do not operate the monitoring infrastructure — Seismograph operates it on your behalf.

2. Your Responsibilities

What You Provide

You are responsible for:

✓Providing accurate endpoint URLs and configuration during onboarding
✓Declaring the SaaS dependencies your endpoints rely on
✓Maintaining valid Slack webhook URLs for alert delivery
✓Configuring GitHub webhooks correctly if using deploy correlation
✓Keeping your contact information current

Acceptable Use

You may use Seismograph only to monitor infrastructure that you own or have explicit authorization to monitor. You may not use Seismograph to:

✓Monitor endpoints belonging to third parties without their authorization
✓Attempt to probe, scan, or stress-test third-party infrastructure
✓Circumvent access controls on any system
✓Use the service for any unlawful purpose

Your Endpoints

You represent that you have the right to monitor all endpoints you declare to Seismograph. Seismograph makes HTTP requests to your declared endpoints as part of normal monitoring operations. Ensure your infrastructure permits these requests.

3. Data and Confidentiality

Your Data

Your monitoring data (endpoint URLs, probe results, alert records, deploy history) belongs to you. Seismograph processes it solely to provide the service described in these terms.

Cross-Client Aggregation

Seismograph uses anonymized signal data across clients to improve vendor incident detection. This aggregation uses only degradation counts and timestamps — never your endpoint URLs, client identity, or any identifying information. See our Privacy Policy for details.

Confidentiality

Seismograph treats your infrastructure configuration and monitoring data as confidential. We do not share client-specific information with other clients or third parties except as required to operate the service (AWS, Cloudflare, Anthropic — see Privacy Policy).

4. Service Level and Availability

Monitoring Cadence

✓Endpoint probes: every 60 seconds
✓Hourly health snapshots: best effort, within 5 minutes of the scheduled hour
✓Alert delivery: within 2 minutes of detection under normal conditions

Availability

Seismograph operates on a best-effort basis. We do not guarantee 100% uptime of the monitoring platform. In the event of Seismograph platform downtime, monitoring will resume automatically when the platform recovers.

No Guarantee of Detection

Seismograph is designed to detect infrastructure incidents quickly and accurately, but does not guarantee detection of every incident. Monitoring effectiveness depends on accurate dependency declaration, correct endpoint configuration, and the availability of third-party data sources.

5. Pricing and Payment

Seismograph is a managed service priced based on your infrastructure, number of endpoints monitored, and coverage requirements. Pricing is agreed upon individually during the onboarding process.

Payment terms, invoicing schedule, and pricing details are specified in your individual service agreement. These Terms of Service govern the general use of the platform. Your service agreement governs commercial terms.

6. Trial Engagements

Trial engagements are provided at no cost for an agreed period. During a trial:

✓All service features are available
✓Data collected during the trial is subject to this Privacy Policy
✓Either party may end the trial at any time with 24 hours notice
✓Trial data is deleted within 30 days of trial end unless you convert to a paid engagement

7. Intellectual Property

Seismograph IP

The Seismograph platform, including its software, algorithms, models, and documentation, is the intellectual property of Seismograph AI. These terms do not grant you any rights to the platform itself — only the right to use the service as described.

Your IP

Your endpoint configurations, infrastructure data, and monitoring results remain your intellectual property. Seismograph claims no ownership over your data.

8. Limitations of Liability

To the maximum extent permitted by applicable law:

✓Seismograph is not liable for any damages arising from failure to detect an incident
✓Seismograph is not liable for any damages arising from false positive alerts
✓Seismograph is not liable for any indirect, incidental, consequential, or punitive damages
✓Seismograph's total liability for any claim arising under these terms is limited to the fees paid by you in the 3 months preceding the claim

Seismograph is a monitoring and diagnostic tool. It is not a substitute for your own infrastructure redundancy, business continuity planning, or disaster recovery procedures.

9. Indemnification

You agree to indemnify and hold harmless Seismograph AI and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from:

✓Your use of the service in violation of these terms
✓Your monitoring of endpoints you do not have authorization to monitor
✓Your breach of any representation made in these terms

10. Termination

By You

You may terminate your engagement with Seismograph at any time by providing written notice to [email protected]. Access to the platform will be maintained through the end of your current billing period.

By Seismograph

Seismograph may terminate or suspend your access if:

✓You violate these terms
✓You fail to pay amounts owed under your service agreement
✓Seismograph determines in good faith that continued service poses a legal or security risk

Upon termination, your data will be deleted per the retention schedule in the Privacy Policy.

11. Modifications to These Terms

We may update these terms from time to time. For material changes, we will notify you via email at least 14 days before changes take effect. Your continued use of the service after changes take effect constitutes acceptance of the updated terms.

The current version of these terms is always available at seismograph.ai/terms.

12. Governing Law

These terms are governed by the laws of the State of Virginia, United States, without regard to conflict of law principles. Any disputes arising under these terms will be resolved in the courts of Virginia.

13. Entire Agreement

These terms, together with the Privacy Policy and your individual service agreement, constitute the entire agreement between you and Seismograph regarding use of the service. They supersede any prior agreements or understandings.

Contact

For questions about these terms:

Email: [email protected]

Response time: Within 5 business days